Temporary performance issues

We've now resolved the incident. Thanks for your patience.

Previously impacted Access Products and Services have recovered, and Support teams have received positive feedback from customers advising that service has been restored. Microsoft have released an update advising that network configuration changes have been implemented and failovers to alternative networking paths have been performed to provide relief. Monitoring shows improvement in service availability.

This Major Incident will be pended for monitoring.

Access Group is aware of an issue affecting products that are hosted within Microsoft Azure. Microsoft have declared a high impact outage across Western and Northern Europe.

Access technical engineers have identified the fault and are working - as a priority activity - to resolve this. Access is committed to the highest levels of service quality; we apologise for the disruption caused and will provide further updates as swiftly as possible.