Access Identity log in flow 'an unexpected error occurred'

Resolved
Resolved

PeopleHR application & mobile are now fully back online. Enhanced monitoring of services will continue through to tomorrow morning.

Your trust is incredibly important to us, and we are committed to providing you with the reliable service you expect. If you have further questions or concerns, please do not hesitate to contact us through the Customer Success Portal.

Thank you for your understanding and continued support.

Avatar for Jonathan Tighe
Jonathan Tighe
Updated

Issue is still ongoing, root cause has been identified and is being worked on to resolve as soon as possible

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Jonathan Tighe
Identified

This item is still ongoing, we have now identified the route cause and aim to have this resolved as soon as possible

Avatar for Gabrielle Taylor
Gabrielle Taylor
Updated

This issue is still ongoing, our team are working to get this resolved as soon as possible

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Gabrielle Taylor
Investigating

We are experiencing a problem with the Access Identity Log in flow affecting PeopleHR customers on both the web and mobile app.

Our team are looking into this as a priority.

Avatar for Gabrielle Taylor
Gabrielle Taylor
Began at:

Affected components
  • People Web App
  • People Mobile Apps