Resolved

We've now resolved the incident. Thanks for your patience.

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Claudia Popvici
Recovering

The Identity technical team has been working to restore full system access and to resolve the performance issue encountered today as priority. We’re seeing signs of recovery, and you should now be able to see an improvement and access the system.

We will continue to closely monitor the situation to ensure the service remains consistent.

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Claudia Popvici
Investigating

Access Group is aware of an issue affecting Access Identity which is impacting multiple products, including PeopleHR and Paycircle.

Access technical engineers have identified the fault and are working - as a priority activity - to resolve this. Access is committed to the highest levels of service quality; we apologise for the disruption caused and will provide further updates as swiftly as possible.

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Claudia Popvici
Began at:

Affected components
  • People Web App
  • People Mobile Apps
  • Paycircle