PayCircle - Current Incident

Good afternoon,

We’re pleased to inform you that the login issues affecting Paycircle have remained resolved and that service remains fully restored.

We recognise the importance of uninterrupted service and remain committed to providing you with the best possible experience.

We have now completed our Root Cause Analysis (RCA) and have made the document available via the secure link below.

https://ft-emea.accessnet.co.uk/WebClientNew/index.html/?ShareToken=B780F203B77F06FC1225D82DD6E53D83C61BB067 Password: sxP3naZGPNLF2jHH

Please note that this link will remain active for one week and will expire at 1:30PM (BST) on Thursday, 6 August 2026.

After this time, if you require a copy of the RCA document, please contact either our Support Team, your Account Manager, or your Customer Success Manager, quoting Incident Reference: INC-000012424.

A copy of the RCA document is logged against this incident record and can be provided to you upon request.

Thank you for your patience and understanding throughout this incident.

Kind regards, Your Access Team

Good morning,

We are pleased to confirm that the issue affecting Paycircle system availability has been fully resolved.

Our teams will continue to monitor the platform closely to ensure ongoing stability. Should there be any further developments, we will provide an additional update. If no further impact is identified, this incident will be formally closed at the end of today.

We appreciate your patience and understanding while we investigated and resolved this matter.

Kind regards, Your Access Team

Dear Customer,

Some of our PayCircle users are experiencing issues loading the system, our engineers are working to have this resolved as soon as possible.

Please continue to monitor this page for further updates. Thank you for your understanding.

Your Access Team